退款政策

Return & Refund policy 

We have a 180-day return policy, which means you have 180 days from the day you received your item to return it.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us at bt-alina@foxmail.com. Please note that returns need to be sent to the following address:

Address: Meijiang District Qinyang Peninsula Baihui Jia printing phase I,Unit 1, 22nd floor, Room 902,Meizhou City, Guangdong 514000.

If we accept your return, we will send you a return shipping label with instructions on how and where to send your package. We do not accept items that are returned without a return request.

If you have any questions about returns, you can always contact us at bt-alina@foxmail.com.

Damages and Problems
Please inspect your order upon delivery and contact us immediately if it is defective, damaged, or sent incorrectly so we can evaluate and correct the problem.

Exceptions/Non-Returnable Items
Certain types of merchandise cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges
The fastest way to ensure you get what you need is to return the item and purchase a new one if the return is accepted.

Refunds
Once we receive and inspect your return, we will notify you if a refund has been approved. If approved, the refund will be credited to your original payment method within 3 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If you have not received your refund 7 business days after we approved your return, please contact us at bt-alina@foxmail.com.